FAQs
Contact us by email at contact@treaptyque.com
For WhatsApp users, our robot Kim will be happy to answer you, to reach her it's very simple, send her a message at: +33 783 878 694
You can also contact us on our social networks: Instagram & Facebook
We answer your questions Monday to Friday from 10:00 a.m. to 7:00 p.m. either by email or via Kim.
We deliver mainly in mainland France and Europe for all types of items available on Treaptyque.
Yes it is possible, before placing an order, we invite you to write to us at contact@treaptyque.com or via WhatsApp at +33 783 878 694 so that we can send you a shipping cost estimate as soon as possible.
Enter the reference of the article in question (ART_XXX) in the subject of your email or in the body of your message via WhatsApp in order to facilitate the exchange.
For an accessory or a vase.
You should know that our "small objects", which we find in the categories: "Accessories" and "Vases", for example, can be sent via traditional delivery services: La Poste, UPS, FedEx, DHL or Chronopost.
We also offer a service with Mondial Relay so that your package is accessible at a relay point closest to you.
For these different services you can pay the price of the object and its shipping costs directly.
For a piece of furniture or a rug.
On the other hand, for our larger objects, we will have to work on a case-by-case basis with you directly. We invite you to contact us by email contact@treaptyque.com or via WhatsApp +33 783 878 694 to establish a delivery quote according to your address.
Depending on the progress of your order, it may still be possible for us to change your delivery address.
Do not hesitate to contact us as soon as possible via contact@treaptyque.com or via WhatsApp at +33 783 878 694 .
If your order has not yet been shipped, it is possible to cancel and refund it. In this case, contact us as soon as possible via our email contact@treaptyque.com or via WhatsApp at +33 783 878 694 .